Communication intelligence for operational teams
Your missed quotes are your
competitors revenue
Slow replies lose quotes. Customer frustration loses accounts.
We catch both, and show you exactly where your team is
winning and where it isn`t
Downside of poor communication
The hidden cost inside your operations
Every day, operational bottlenecks buried in messy inboxes turned into missed quotes, delayed deliveries, and churned customers
- ×Revenue leaks hide inside everyday conversations
- ×Delayed quote responses send opportunities to competitors
- ×Customer frustration builds before your team notices
Hi, we need a quotation for 500...
It's been 3 days and we haven't received the shipment yet
The delay is impacting our operations.
We have raised this multiple times
WHY IS THIS IMPORTANT?
~90 hrs
avg forwarder quote response time
Freightos study
~70%
of quote requests go unwatched
Rippey AI analysis
78%
of buyer goes with whoever replies first
B2B/ freight industry research
25-95%
profit lift from 5% better retention
Bain & Company
Solution We Provide
From conversations to
performance visiblity
MailGauge analyzes every customer conversations across your
communication channels, understanding response delays, at-risk accounts,
SLA breaches, and coaching opportunities before they impact revenue
Understand every customer signal
Spot frustration, urgency, and positive moments before they impact relationships.
Team
Know your team's performance
See response speed, workload, and customer handling patterns across your team
AI Recommendations
Turn AI-driven insights into better decisions
Give your team clarity on what needs action and where to focus next.
Your team's intelligence layer
Bring conversations, tasks, and customer data together. Our AI detects what matters, surfaces risks, and helps your team act before issues escalate
Built with forwarders
to help them win
We are developing MailGauge hand-in-hand with a national freight forwarders handling volumes/ lanes/ region, shaping every feature around the way real sales teams actually work
Siddharth Kothari
Founder, MailGauge
We`re early and choosing our partners deliberately. If you run a forwarding business and you have ever wondered how much revenue your inbox is quietly losing, we would like to build this with you”